Upgrade Pre-check Error Message
The upgrade pre-check failed, preventing the upgrade from proceeding. The pre-check encountered one or more Data Collector policies in an invalid state. This could occur for a number of reasons associated with disabled, inactive policies or with policies where data collection has never occurred. Check the upgrade log and check this document for the possible conditions and resolutions.
Sample Upgrade Log Error Messages
Error messages are listed in the Upgrade Log. In this example, IBM Tivoli Storage Manager is the subsystem associated with an invalid Data Collector policy. The EMC NetWorker message represents an invalid policy, where data collection has never occurred.
8/14/12 11:46 AM ERROR: Multiple Server Instances found for IBM Tivoli Storage Manager:
9/12/13 12:59 PM :is_active:Y
9/12/13 12:59 PM :cxml_id: 100133
9/12/13 12:59 PM :collector_id: 100054
9/12/13 12:59 PM :collector_name: HQ-tsm1
9/12/13 12:59 PM :server_id: 10444
9/12/13 12:59 PM :domain_id: 100000
9/12/13 12:59 PM :server_address: hqent1
9/12/13 12:59 PM :is_active:Y
9/12/13 12:59 PM ERROR: No Server Instance found for EMC NetWorker:
9/12/13 12:59 PM :cxml_id: 100210
9/12/13 12:59 PM :collector_id:100021
9/12/13 12:59 PM :server_id:100904
9/12/13 12:59 PM :domain_id:100000
9/12/13 12:59 PM :server_address:aptnwk2
9/12/13 12:59 PM :is_active:Y
Conditions and Resolutions
Condition | Resolution |
A Data Collector has one or more disabled, inactive policies. | 2. Delete the policy and rerun the upgrade. |
A Data Collector has one or more policies for which collection has never occurred. | 2. Delete policy and rerun the upgrade. |
A Data Collector has more than one policy configured with the same server. | 1. Search the log for: Multiple Server Instances found. 2. Check the policy and server listed in the upgrade log error message and in the Portal; check any policies that reference this server. 3. Delete the policy and rerun the upgrade. |
A Data Collector with active policies for which collection has occurred. | The resolution steps are specific to the policy's subsystem. See Fixing Active Policies. |