Installation Prerequisites - Microsoft Windows
BEFORE installing Hitachi Storage Viewer 10.2.xx, verify Microsoft Visual C++ Runtime libraries are installed. [28038]
Hitachi Storage Viewer installs Apache HTTP Server which has a dependency on run-time components of Visual C++ libraries. These run-time components are included in the Microsoft Visual C++ 2015 Redistributable Update 3 RC. This Microsoft distribution is available for download from www.microsoft.com. If this redistributable update is not installed prior to running the Hitachi Storage Viewer installer, Apache HTTP Server will not be able to run.
Note: If you installed Microsoft Visual C++ 2015 after Hitachi Storage Viewer 10.2.xx was installed, and services are failing, manually install the Apache service using the following command:
C:\opt\apache\bin\httpd -k install -n "APTARE Apache"